SHIPPING POLICY

1. Order Processing Time

1.1 All our products are made-to-order. Standard production time is:

• Non-custom items: [5–7 business days]

• Custom orders (e.g., size, color, or special requests): [7–14 business days]

1.2 Orders are processed Monday to Friday (excluding weekends and public holidays).

1.3 You will receive an order confirmation email immediately after purchase and a shipping confirmation email with tracking details once your order is dispatched.

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2. Shipping Rates & Methods

2.1 Shipping rates are calculated at checkout based on weight, destination, and selected courier service.

2.2 We offer:

• Standard Shipping: Estimated delivery [7–14 business days]

• Express Shipping (where available): Estimated delivery [3–7 business days]

2.3 Free shipping is available for orders over [Insert amount] (if applicable).

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3. Tracking Your Order

3.1 Once shipped, you will receive a tracking number via email.
3.2 Please allow 24–48 hours for tracking information to update after dispatch.

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4. Delays & Lost Packages

4.1 While we aim to deliver on time, we are not liable for delays caused by:

• Courier issues

• Customs clearance

• Incorrect shipping information provided by the customer

4.2 If your package is lost in transit, we will assist in filing a claim with the courier. Replacement eligibility will be determined on a case-by-case basis.

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5. Damaged Shipments

5.1 If your order arrives damaged, contact us within 7 days of delivery with clear photos of the packaging and product.
5.2 We will review your claim and arrange a replacement or refund if approved.

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7. Address Accuracy

7.1 Customers are responsible for providing accurate shipping details. We are not liable for orders shipped to incorrect addresses provided at checkout.

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8. Contact Us

For shipping-related inquiries, contact us:
📧 Email: thirddimensioncompany2@gmail.com