REFUND POLICY

1. Eligibility for Refunds

Due to the custom-made nature of our products, we generally do not offer refunds or returns, except in the following cases:

• The product is defective or damaged upon arrival.

• An incorrect item was shipped.

Refunds will not be issued for:

• Change of mind after purchase.

• Incorrect measurements or customization details provided by the customer.

• Slight variations in texture, color, or finish (these are natural to the 3D printing process).

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2. Reporting Issues

2.1 If your product arrives damaged, defective, or incorrect, you must notify us within 7 days of delivery.
2.2 To process your claim, please email us with:

• Order number

• Clear photos of the product defect or damage

• Photos of the packaging (if damaged in transit)

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3. Refund Process

3.1 Once your claim is approved, you may choose between:

• A replacement item (free of charge)

• A full or partial refund to your original payment method (processing time: 5–10 business days)

3.2 In some cases, we may request you to return the damaged or incorrect item before a refund is processed. Return shipping instructions will be provided if applicable.

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4. Non-Refundable Items

• Custom-made items (e.g., helmets fitted to head size, custom-painted models).

• Paint-ready/unpainted models that have been altered by the customer.

• Gift cards and digital products (if offered).

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5. Order Cancellations

• Orders may be canceled within 24 hours of purchase for a full refund.

• After production has begun, cancellations are not possible.

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6. Late or Missing Refunds

• If you haven’t received your refund, first check your bank account or payment provider.

• Contact your credit card company or bank, as it may take 5–10 business days for the refund to appear.

• If you’ve done this and still have not received your refund, contact us at thirddimensioncompany2@gmail.com.

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7. Contact Us

For refund-related inquiries, reach us at:
📧 Email: thirddimensioncompany2@gmail.com